Refund policy

Effective Date: April 11th 2026

At ShopZest, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights under applicable laws, including the Information Technology Act, 2000 and applicable Indian regulations.

1. Information We Collect

We may collect the following information when you interact with our store:

  • Personal Information: Name, email address, phone number, billing and shipping addresses, and payment details.
  • Account Information: Login credentials if you create an account with us.
  • Transaction Information: Details of your purchases, returns, and order history.
  • Device and Usage Information: IP address, browser type, operating system, pages visited, and time spent on our website.
  • Marketing Information: Preferences and interests you share with us or that we infer from your activity.

2. How We Use Information

We use your information to:

  • Process and fulfill orders, including payments and delivery.
  • Respond to customer service requests and inquiries.
  • Personalize your shopping experience and provide recommendations.
  • Send promotional communications, offers, and updates (with your consent where required).
  • Improve our website, services, and customer experience.
  • Comply with legal obligations and prevent fraudulent activity.

3. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us:

  • Remember your preferences and login details.
  • Analyze website traffic and usage patterns.
  • Deliver personalized content and marketing.

You can disable cookies in your browser settings, but some features of the site may not function properly if you do.

4. Third-Party Services

We may share your information with trusted third-party service providers, including:

  • Payment processors and banks for transaction processing.
  • Logistics partners for order fulfillment and delivery.
  • Analytics and advertising partners for website optimization and marketing.

We ensure that these third parties adhere to strict data protection standards. We do not sell your personal information to any third party.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure servers, and restricted access protocols.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Customer Rights

You have the following rights regarding your personal data:

  • Access, update, or correct your personal information.
  • Request the deletion of your personal data where applicable.
  • Opt out of marketing communications at any time.
  • Raise concerns or complaints regarding the use of your data.

To exercise your rights, please contact us using the information below.

7. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you can reach us at:

Email: shopzest10@gmail.com
Business Address: Lahore, Pakistan
Phone (Optional): +92 310 8981520

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with the revised effective date.